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RETURNS POLICY

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

Category Returns Window, Actions Possible and Conditions (if any)
Healthcare (Ayurveda) 30 days Refund, Replacement or Exchange
Home Care 15 days Refund, Replacement or Exchange
Beauty Care 10 days Refund, Replacement or Exchange
General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller�s discretion.

3. For products where installation is provided by New Empower service partners, do not open the product packaging by yourself. New Empowerauthorised personnel shall help in unboxing and installation of the product.

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.''